Help Center

How Should a Helmet Chin Strap Feel When You Talk or Swallow?
How Should a Helmet Chin Strap Feel When You Talk or Swallow?
On By HongYuechan
Use talking and swallowing as a functional comfort check after the strap is adjusted. The target is snug, flat contact with normal breathing and jaw movement. This page is not... Read more
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Why Does My Helmet Chin Strap Feel Loose Again After a Few Minutes?
Why Does My Helmet Chin Strap Feel Loose Again After a Few Minutes?
On By HongYuechan
A chin strap that gets loose again needs a before-and-after check. Photograph the strap tail after fastening, wear the helmet indoors for 10 to 20 minutes, then compare the same... Read more
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What Should I Tell Support When Asking About Helmet Size?
What Should I Tell Support When Asking About Helmet Size?
On By HongYuechan
The best support message answers the questions support would ask next: What did you measure, which model and size are you considering, where does it hurt or move, how long... Read more
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What Should I Show in a Helmet Fit Video for Customer Support?
What Should I Show in a Helmet Fit Video for Customer Support?
On By HongYuechan
Use a fit check video when support needs to see motion: shell sliding, rear lift, shell lag, strap behavior, or shoulder-check movement. This page is not teaching a roll-off test.... Read more
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Can After-Delivery Photos Help Support Check Helmet Fit?
Can After-Delivery Photos Help Support Check Helmet Fit?
On By HongYuechan
Photos help support review static fit evidence after the helmet arrives: helmet height, eye-port position, side angle, rear coverage, and strap route. This is different from checking product photos before... Read more
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How Should I Run a 30-Minute Helmet Fit Test Before Removing Tags?
How Should I Run a 30-Minute Helmet Fit Test Before Removing Tags?
On By HongYuechan
This page is not another article about why pain appears after 20 minutes. It gives riders a clean, tag-on testing routine: when to check, what to write down, what not... Read more
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