Help Center

What Should I Tell Support When Asking About Helmet Size?
What Should I Tell Support When Asking About Helmet Size?
On By HongYuechan
The best support message answers the questions support would ask next: What did you measure, which model and size are you considering, where does it hurt or move, how long... Read more
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What Should I Show in a Helmet Fit Video for Customer Support?
What Should I Show in a Helmet Fit Video for Customer Support?
On By HongYuechan
Use a fit check video when support needs to see motion: shell sliding, rear lift, shell lag, strap behavior, or shoulder-check movement. This page is not teaching a roll-off test.... Read more
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Can After-Delivery Photos Help Support Check Helmet Fit?
Can After-Delivery Photos Help Support Check Helmet Fit?
On By HongYuechan
Photos help support review static fit evidence after the helmet arrives: helmet height, eye-port position, side angle, rear coverage, and strap route. This is different from checking product photos before... Read more
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How Should I Run a 30-Minute Helmet Fit Test Before Removing Tags?
How Should I Run a 30-Minute Helmet Fit Test Before Removing Tags?
On By HongYuechan
This page is not another article about why pain appears after 20 minutes. It gives riders a clean, tag-on testing routine: when to check, what to write down, what not... Read more
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What Are the Signs a Helmet Is One Size Too Small?
What Are the Signs a Helmet Is One Size Too Small?
On By HongYuechan
Signs a helmet is too small include sharp forehead or temple pressure, numbness, painful cheek squeeze, folded ears, jaw pain, hard helmet entry, and discomfort that gets worse rather than... Read more
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What Are the Signs a Helmet Is One Size Too Big?
What Are the Signs a Helmet Is One Size Too Big?
On By HongYuechan
Signs a helmet is too big include side-to-side sliding, rear lift, forehead drop, cheek gaps, strap over-tightening, and movement during shoulder checks. Test indoors with the strap fastened and return... Read more
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