Help Center

Why Did My Helmet Measurement Lead to the Wrong Size?
Why Did My Helmet Measurement Lead to the Wrong Size?
On By HongYuechan
Your helmet measurement may lead to the wrong size if the tape sat too high, too low, or tilted; if hair changed the number; if you rounded toward the size... Read more
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What Fit Tests Should I Do Before the Return Window Ends?
What Fit Tests Should I Do Before the Return Window Ends?
On By HongYuechan
Before the return window ends, do a 20 to 30 minute indoor wear test, a pressure-map check, a movement check, a strap check, a glasses or hair setup check, and... Read more
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How Do I Check Helmet Size Before Ordering Online?
How Do I Check Helmet Size Before Ordering Online?
On By HongYuechan
To check helmet size before ordering online, measure around your head with a cloth tape, write down the exact number, compare it to the specific product size chart, review return... Read more
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Should I Size Down If a Helmet Moves Slightly?
Should I Size Down If a Helmet Moves Slightly?
On By HongYuechan
Size down only if the helmet moves independently after you re-seat it level, fasten the strap normally, and run basic fit checks. Do not size down if the smaller helmet... Read more
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Should I Size Up If a Helmet Feels Tight?
Should I Size Up If a Helmet Feels Tight?
On By HongYuechan
You should size up only if the tightness is painful, focused, causes numbness, or does not improve during a careful indoor fit test. Do not size up when the helmet... Read more
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How Much Do Helmet Pads Compress Over Time?
How Much Do Helmet Pads Compress Over Time?
On By HongYuechan
Helmet pads usually soften and compress most where they touch your cheeks, jaw, and crown. Mild settling can make a new helmet feel more comfortable. Too much compression can create... Read more
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